Tech Support

Common Problems

Please use our Tech Support features to get help with:

  • DOE student accounts
  • NYC Schools (mystudent.nyc)
  • DOE Zoom
  • Google Classroom
  • Issues with DOE or school-owned hardware

Our Tech Support Team will respond to your request in 24-48 hours.

GET HELP!

Students, Families & Staff, the fastest way to get help is to fill out the Tech Support Google form below. 

Do you need a device? Please fill out the Device Request Form to request a device.

REDUCED FEE INTERNET ACCESS

The Affordable Connectivity Program replaced the Emergency Broadband Benefit on December 31, 2021. 

Looking to enroll in the ACP? Apply now at ACPBenefit.org.

Learn more about the Affordable Connectivity Program by visiting fcc.gov/ACP.